How Dormeli handles your family's information

Dormeli collects and uses the information you provide so we can generate sleep guidance, save your plan history, support chat conversations, manage subscriptions, and keep the service working reliably. Dormeli is an educational product, not a medical provider, and should not be used for emergencies or urgent health concerns.

Last updated: May 6, 2026

Information we collect

We may collect account information such as your name, email address, login credentials, subscription status, transaction references from payment providers, baby profile details, sleep logs, plan history, preferences, device information, usage analytics, and the content of chat messages or support requests. If you use a guest or free experience, some data may be stored locally on your device before you create an account.

How we use information

We use information to personalize guidance, create and update sleep plans, maintain diary and chat history, authenticate users, process subscriptions, prevent abuse, monitor product performance, respond to support requests, and communicate important service, billing, or policy updates.

AI features and sensitive context

Chat and plan-generation features may use third-party AI infrastructure to process the text you submit so Dormeli can generate responses. Please avoid sharing information you do not want processed for that purpose, especially highly sensitive medical details unrelated to sleep coaching. Dormeli is designed for educational guidance and does not provide diagnosis, treatment, or emergency support.

How information is shared

We may share information with service providers that help us operate Dormeli, such as hosting, authentication, analytics, payment processing, customer support, and AI model providers. We may also disclose information if required by law, to protect the rights or safety of users or others, or in connection with a merger, acquisition, financing, or sale of assets.

Data retention

We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. We may retain limited backup, billing, fraud-prevention, or audit records for longer where appropriate.

Your choices and rights

You can choose whether to create an account, what information to provide, and whether to continue from guest mode into a synced account. Subject to applicable law, you may request access, correction, or deletion of your information. Some information may need to be retained for legitimate business, billing, safety, or legal reasons.

Children's information

Dormeli is intended for use by parents, guardians, or other adults. Information about children is collected only as provided by the adult user for the purpose of generating sleep guidance inside the service. Dormeli is not directed to children as independent users.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International processing

Dormeli and its service providers may process or store information in countries other than where you live. By using the service, you understand that your information may be transferred to and processed in those jurisdictions, subject to applicable safeguards where required.

Policy updates

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and update the effective date above. Continued use of Dormeli after changes become effective means the updated policy applies to your use, to the extent permitted by law.

Contact

Questions about this Privacy Policy, or requests relating to your information, can be sent through the support contact details published within Dormeli or on the public website.